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© 2004 Solar Direct |
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Legal & Policies |
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Solar Heaters: Shipping within the continental United States is included, via UPS/FedEx Ground or common carrier for a flat fee of $25.00 for Commercial Delivery or $35.00 for Residential Delivery. Delivery time varies, allow 3 to 14 business days for orders to be shipped, plus transportation time. Prices shown here are discounted for internet purchases only. You must request the ``internet special" to receive these prices. Optional Installation not available at internet discounted prices. Referral incentives will be at 50% of face value for all internet sales; no referral incentives on sales below $1000.00. |
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All Orders: Any special requests for expedited processing or shipping, or other modifications to the order must be in writing. Refunds for delays resulting in missed deadlines on expedited shipping orders will be limited to the amount of the expedited charge. Solar Direct is not liable for delays caused by transportation companies or other events beyond our control including backordered/damaged/lost parts. Orders are subject to a 20% fee if cancelled. Return shipping must be prepaid by the customer. For orders placed by phone or email where a signed order is not possible, Customer agrees that their verbal order and/or signature accepting order from transportation company is authorization for placing order and agree to honor and pay for credit card charges. Orders are insured during transportation and become the responsibility of the transportation company after leaving our dock. Upon receipt of shipment, customer must inspect the package for any visible signs of damage and note it on the freight bill. Any concealed damage must be reported to the transportation company and Solar Direct within three days. Any items lost, damaged or delayed by transportation companies are beyond our control. Claims for lost/damaged items must be made by the customer directly with the transportation company. Transportation companies have standard procedures for damaged and/or lost item claims which must be followed to remedy claim. Solar Direct will provide assistance in filing claims as a courtesy to the customer. Replacement of damaged items will be expedited; however, shipment and delivery time can not be guaranteed within a specific time frame. Special Orders are non-returnable and non-refundable. Pool Covers and Pool Cover Rollers are non-returnable, all sales final. All Prices are subject to change. If an item's price and/or shipping rate changes, we will notify you before shipment to confirm order. No cancellation/restocking fee will apply if order is cancelled due to an increase in pricing which occured after the order was placed. Deliveries which are made by Common Carrier Freight Trucks: delivery locations not accessable by tractor trailers must make special arrangements for pickup at the local terminal or pay additional fees for delivery. Please inform sales representative at time of purchase to avoid add-on fees after the original sale.
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Order & Help Desk |
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Serving the World with advanced energy products since 1986 |
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Home Page | About Solar Direct | Contact Us | Legal & Policies |
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